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WP Engine, a major hosting company now starts all support queries via live chat. At its core, live chat is a simple window that pops up on your website to display text.
It seems to work well for them: they haven’t switched back to email since enabling their live chat almost 2 years ago. Users can type in it, and you can see and reply from your own backend.
Live Chat Pricing Starter: Team: Business: Enterprise: 9 What I liked: Their numerous integrations that let you connect the chat with your newsletter tool (ex. Also, I didn’t find a really good way to set it up on a multilingual website.
Recommendable for: everyone who has the necessary budget, needs a reliable live chat and wants to take advantage of their plentiful features (help desk, apps etc.).
They started out in 2008 and count 10,000 customers now.
The cheapest plan starts at per month as they are very focused on live chat teams. Most other live chat companies would charge you a similar amount once you get to four agents.Next to their polished chat console there are apps for PC/Mac as well as i OS and Android. Also, they are experimenting with a chatbot (Bot Engine), which I find exciting.And as there will always be requests that a live chat can’t solve, they deliver an integrated help desk solution as well. Where they should improve: Prices are a bit higher than most of their competitors.Some chat support tools also let you go through an already existing instant messaging service like Slack.Proactive chats: the ability to monitor live users on your website and contact them before they touch the live chat window.